At Nizane, your satisfaction matters to us. If you are not fully satisfied with your purchase, we are here to assist you.
1. Returns
You have 7 calendar days from the date of delivery to request a return.
To be eligible for a return, the following conditions must be met:
The saree must be unused, unwashed, and in the same condition as received.
The product must be returned with original tags and packaging intact.
No stains, perfumes, alterations, or damage should be present.
Proof of purchase (order receipt or invoice) is required.
2. Refunds
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method. Refund processing time may vary depending on your payment provider and bank policies.
3. Exchanges
We only accept exchanges in case of:
Damaged or defective products
Wrong product sent
To request an exchange, please contact us at [Insert Support Email] within the return period, along with clear photos or videos of the issue.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is damaged or incorrect.
Shipping charges are non-refundable.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Discounted or sale items
Custom or specially ordered sarees
Gift cards or promotional items
6. Damaged or Defective Items
If you receive a damaged or defective saree, please contact us within 48 hours of delivery at [Insert Support Email] with photos or videos as proof. We will guide you through the replacement or refund process.
Contact Us
For any questions related to returns or refunds, please contact us:
